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Privacy policy

SummaryWe only use the data you send us (name, company, contact details, messages, and orders) to answer questions, send samples, and process orders. We do not sell your data. You can ask for a copy, a correction, or deletion at any time at [email protected].

Rasa Nativa Java · Updated 11 November 2026

Who we are

Rasa Nativa Java is a coffee and tea trading house at Jl. Hj. Kokon Komariah No. 168, Subangjaya, Cikole, Sukabumi 43116, West Java, Indonesia. We are the controller of the data described on this page.

Data we collect

  • Inquiry and sample forms: name, company, country, email or WhatsApp, products of interest, and your message.
  • Buyer accounts and orders: email, company profile, delivery address, order contents, and payment status.
  • Direct messages: email, WhatsApp, and the comments and messages you send to our official Instagram, Facebook, and TikTok accounts.
  • Basic technical data: standard server logs from our hosting provider. This site uses no advertising cookies or third-party trackers.

How we use it

  • To answer questions and send quotations, samples, and export documents.
  • To process, ship, and invoice orders.
  • To follow up on your inquiry or order. You can ask us to stop at any time.
  • To meet legal, tax, and customs obligations.

Automated assistant

Some messages are answered with help from an AI assistant that works under our team's supervision. Replies about prices, quotations, contracts, or complaints are always reviewed and approved by a person before they are sent. If you ask, we will tell you honestly that a reply was assisted by AI.

Social media accounts

We connect Rasa Nativa Java's own Instagram, Facebook, and TikTok accounts to our internal system to publish our own content and to answer comments or messages sent to us. We do not collect data about other users beyond the comments and messages they send to our accounts.

Who we share data with

  • Service providers that help us run the business: data storage and hosting (Supabase, Cloudflare), email (Google), and the social media platforms you use to contact us.
  • Couriers, freight forwarders, and shipping agents that deliver your goods.
  • Government agencies where required, for example for export and quarantine documents.

We do not sell or rent your personal data.

Where and how long we keep it

Data is stored on our providers' servers, including in Singapore. Inquiries that do not lead to an order are kept for up to 2 years. Order records are kept for as long as tax and trade regulations require.

Your rights

Under Indonesia's Personal Data Protection Law (Law No. 27 of 2022) you may ask to access, correct, delete, or restrict the processing of your data, and withdraw consent. Send your request to [email protected] or WhatsApp +62 856-5928-9694. We reply within 3 working days.

Changes

If this policy changes, the date above is updated. Important changes are announced on this site.