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For new buyers
Sample policy
SummarySamples for new buyers carry a deposit of USD 100 for buyers abroad and IDR 150,000 for buyers in Indonesia, shipping included. The deposit is not a lost fee. It is credited against your first order for 3 months.
How much is the sample deposit?
| Buyers abroad (export) | Buyers in Indonesia | |
|---|---|---|
| Deposit | USD 100 | IDR 150,000 |
| Sample size | 350 g in total, can be split across products | Up to 3 products: 100 g of coffee or 50 g of tea each |
| Shipping | International courier included | Delivery anywhere in Indonesia included |
| Credited against | A first order of at least USD 5,000 | A first wholesale order of at least one sack (coffee 60 kg, tea 25 kg) |
| Valid for | 3 months from payment | 3 months from payment |
Why are samples not free?
Every sample is drawn from a lot that is currently available, then checked, packed and sent by courier. The deposit covers that cost and helps us give priority to serious buyers. Because it comes back as an order credit, buyers who go on to order pay nothing for the sample.
What do you receive?
- A sample from the lot that will ship, not from display stock.
- Lot details: farm origin, process, grade and moisture content.
- For export, we explain the documents we can prepare for the full shipment, such as the ICO certificate of origin, phytosanitary and fumigation certificates. See the guide to importing coffee and tea from Indonesia.
How do I request one?
- Fill in the inquiry form and choose the purchase type "Sample", or contact us on WhatsApp +62 856-5928-9694 or by email at [email protected].
- We confirm which products are available and send the deposit payment details.
- Once the deposit is received, the sample ships from Sukabumi and we send you the tracking number.
- When you order within 3 months, the deposit is deducted from the invoice.
Other terms
- The deposit cannot be cashed out or refunded, but it always counts as a credit while it is valid.
- The credit applies once, to one first order that meets the minimum value.
- Existing customers can request samples of new lots. Terms are agreed case by case.
- Import duties, taxes or quarantine fees in the destination country, if any, are paid by the buyer.